At DabGoNation.com, we stand behind the quality and reliability of every DabGo™ All-in-One Dab Pen we ship. Your satisfaction is our top priority — and while we aim to get it right every time, we understand that issues can arise.

If you’re not completely satisfied with your purchase, this policy outlines our process for returns, refunds, and exchanges.

1. Overview

We offer a simple, transparent return policy to make things right if your DabGo product arrives damaged, defective, or incorrect.

Please read the guidelines below carefully before initiating a return.

2. Return Eligibility

You may request a return within 30 days of receiving your order if your item meets the following conditions:

  • Product is unused, unopened, and in original packaging
  • All labels, seals, and components are intact
  • Product is not listed as non-returnable (e.g., sale or promo items)

📌 Note: Used or opened DabGo pens are not eligible for return due to health and safety concerns.

3. Non-Returnable Items

For safety, compliance, and hygiene reasons, the following items are non-returnable:

  • Opened or used DabGo™ pens
  • Items exposed to extreme temperatures or improper storage
  • Promotional items, bundles, or limited edition drops
  • Gift cards or digital store credits

We encourage you to check each product page for specific return eligibility prior to purchasing.

4. Refund Process

Once we receive your return, our team will inspect the item and notify you via email.

Possible Outcomes:

  • Full Refund: Item is unused, sealed, and passes inspection
  • Partial Refund: Item shows signs of handling, wear, or packaging damage
  • No Refund: Product is used or does not meet return criteria

💳 Refunds are issued to your original payment method within 5–10 business days, depending on your bank or processor.

🚚 Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., wrong item shipped, defective pen).

5. How to Initiate a Return

Returning a DabGo product is easy:

  1. Contact us at sales@dabgonation.com
    Include your order number, the item you’re returning, and the reason.
  2. Receive RMA Authorization:
    We’ll provide a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Securely:
    Ensure the product is in its original condition and pack it safely to avoid damage.
  4. Ship It Back:
    Use a trackable shipping method. Return shipping costs are your responsibility unless we made an error.

6. Exchanges

Want a different strain or accidentally ordered the wrong item?

We offer exchanges based on availability:

  • Contact support to begin the exchange
  • Once we receive your return, we’ll process the swap
  • If the desired item is out of stock, you’ll receive a refund or credit
  • You may be responsible for shipping fees on exchanged items unless we’re at fault

7. Damaged or Defective Products

If your DabGo pen arrives damaged, leaking, or defective, we want to fix it — fast.

Please report issues within 7 days of delivery by emailing:

  • Your order number
  • Clear photos of the damage/defect
  • A short description of the issue

Once verified, we’ll offer you a replacement, refund, or store credit.

8. Gifts & Gift Orders

If you received DabGo as a gift and wish to return it:

  • We require proof of purchase from the original buyer
  • Store credit may be issued if eligible
  • Refunds can only be sent to the original payment method

9. Late or Missing Refunds

Still waiting on a refund?

Here’s what to check:

  • Bank account or credit card statement
  • Payment processors like PayPal or Apple Pay
  • Allow up to 10 business days

If your refund hasn’t arrived after that, email us at sales@dabgonation.com and we’ll investigate.

10. Return Shipping Policy

Unless the product is defective or incorrect, you are responsible for return shipping fees. We recommend using a trackable, insured shipping method and keeping a receipt for your records.

🚫 DabGoNation is not responsible for returns lost or damaged in transit due to poor packaging.

11. Customer Support

Need help with your return, refund, or product issue?

Our support team is ready to assist:

📧 Email: sales@dabgonation.com
💬 Live Chat: Monday–Friday, 9 AM–6 PM PST (on DabGoNation.com)

12. Final Note

At DabGoNation, your experience matters. We back our DabGo™ All-in-One Dab Pens with transparency, fast support, and fair return practices.

Whether you’re a first-timer or a long-time customer, we want every hit to feel like the right choice.

Ready to shop again?
Browse Our DabGo Pens →

 

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